Privacy Policy

This Privacy Policy explains how ZA Chemist collects, uses, stores, and protects information when you visit our website, place an order, contact us, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with ZA Chemist, we may collect information including:

Your name
Email address
Phone number
Billing address
Shipping address
Order information
Products purchased
Payment-related information processed through available payment providers
Messages or inquiries sent to us
Website usage and device information
Browser information
IP address
Cookies and similar technologies

We only collect information reasonably required to operate our store, process orders, communicate with customers, improve our services, and maintain website security.

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery
Send order confirmations and updates
Respond to customer inquiries
Provide customer support
Prevent fraud and misuse
Improve our website and services
Maintain records related to transactions
Send marketing messages where permitted or where you have subscribed
Comply with applicable legal or regulatory requirements

Payment Information

Payments may be processed by third-party payment service providers.

ZA Chemist does not necessarily receive or store your complete card or payment credentials. Payment providers may process your information according to their own privacy and security policies.

Shopify

Our online store may be hosted through Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Information submitted through the store may be processed through Shopify and service providers used to operate the website, checkout, payments, analytics, and related ecommerce functionality.

Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember certain preferences
Support checkout and cart functionality
Understand website traffic
Improve website performance
Measure marketing effectiveness

Your browser may allow you to control or disable cookies. Disabling certain cookies may affect website functionality.

Sharing of Information

We may share necessary information with trusted service providers involved in operating our business, such as:

Delivery and courier companies
Payment processors
Ecommerce service providers
Website hosting providers
Analytics providers
Customer support tools
Marketing services where applicable

We do not sell customers' personal information as a standalone commercial product.

Delivery Partners

To deliver your order, we may provide your name, phone number, shipping address, and relevant order details to courier or logistics providers.

Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Marketing Communications

If you subscribe to our newsletter or promotional messages, we may contact you regarding:

New products
Offers
Product updates
Restocks
Educational information
Store announcements

You may request to stop receiving marketing communications at any time.

Your Information

You may contact us if you wish to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where applicable
Ask a privacy-related question

Certain transaction information may need to be retained for accounting, fraud prevention, legal, or operational purposes.

Third-Party Links

Our website may contain links to third-party websites or services. ZA Chemist is not responsible for the privacy practices, security, or content of external websites.

Children's Privacy

Our website and products are not specifically directed toward children. Customers should have the legal capacity required to place orders or should use the website with appropriate parental or guardian supervision.